Viva Aerobus Recovers 75% of Payment Failures Using NOVA
- 75% of failed payments successfully recovered
- $300+ recovered per transaction
- 0 integration cost
The Challenge:
Viva Aerobus is one of Latin America’s fastest-growing low-cost airlines, known for offering affordable and reliable air travel to millions of passengers across the region.
In the travel industry, a failed payment isn’t just a technical hiccup—it’s a missed flight, a broken experience, and often, a lost customer. Viva Aerobus wanted to improve its payment recovery process without adding operational complexity or burdening its team with manual follow-ups.
NOVA as The Solution:
Viva Aerobus partnered with Yuno to implement NOVA, Yuno's AI virtual assistant that automatically detects failed transactions and proactively reaches out to customers via voice call.
The goal: help passengers complete their purchase in real time and reduce drop-off.
Key Benefits:
- No-code, instant deployment: NOVA was integrated into Viva’s existing stack with zero development time.
- Automated outreach: When a payment failure occured, NOVA immediately identified the root cause and reached out to customers with a personalized message —guiding them towards the best possible solution to complete the payment.
- Data insights: Every conversation was recorded and summarized, providing Viva’s team with valuable user feedback to improve operations.
The Results:
- 75% of contacted customers successfully completed their purchase after receiving a call
- Zero manual effort was required
- Successfully launched in Colombia, with plans to scale to Mexico next
For our customers, booking a flight isn't just a transaction. It's the start of their journey. That journey depends on a seamless payment experience. NOVA helped us recover revenue we would have otherwise lost—and gave us deep insights into what the users feel when they can't complete the purchase.”
Recover Revenue With No Heavy Lifting
Let’s discuss how Yuno can help you recover lost revenue and deliver a better customer experience with NOVA.
Learn more: y.uno/nova
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