Rappi cuts new provider implementation time to zero
Thanks to Yuno, Rappi was able to integrate hundreds of payment methods and reduce payment issue response time from minutes to seconds.
About Rappi
Rappi is a Latin American “super-app” that began offering on-demand delivery and now provides a variety of digital services, including banking, travel planning, insurance, and credit. Founded in 2015, Rappi’s mission is to drive economic development across cities in Latin America by accelerating e-commerce adoption.
With over 35 million users across 400 cities, Rappi is not just a company…it's a movement for economic progress.
The Challenge
Payments are core to every part of Rappi’s business, enabling consumers in nine different countries to access a wide assortment of products and services on-demand, and giving merchants the ability to drive revenue and growth for their business.
As a fast-growing global company, Rappi relies on an organized and efficient payment operation. A single issue with payment acceptance or a disruption with one of their many payment providers, can lead to lost revenue and erode customer trust.
Rappi’s payments team knew it needed a better way to integrate new payment methods, cut down response time for payment anomalies, and streamline its overall payment operations.
Yuno as the Solution
In 2023, Rappi partnered with Yuno - a leading global payment orchestrator - to help them simplify and optimize their payment strategy. After evaluating different payment orchestration solutions, Yuno’s global expertise and intuitive platform offered the breadth of features and flexibility Rappi was looking for.
Integrating Alternative Payment Methods
To support the diverse payment preferences and needs of their customers - many of whom are unbanked or prefer not to use traditional credit or debit cards - Rappi needed to integrate different alternative payment methods. However, integrating each new payment provider required Rappi to allocate development resources and could take months to implement.
Once on the Yuno platform, Rappi had access to over 300 payment methods - from digital wallets to buy now pay later (BNPL), bank transfers and cards - through a single, no-code API integration. Yuno cut Rappi’s implementation time for new providers down to zero, and allowed them to add new payment methods into their checkout experience with just a few clicks.
Total Control Over the Checkout Experience
While integrating new payment methods was key, Rappi also wanted to maintain a unified and user-friendly checkout experience.
Using Yuno’s Checkout builder, Rappi could maintain full control over the checkout experience across different markets. For instance, Rappi could select which payment methods were shown to users based on regional payment preferences. Most importantly, Rappi’s payments team had granular control over the visual components of their checkout experience across any device.
Optimizing their checkout experience led to higher conversion rates and more sales.
Real-Time Anomaly Detection
Rappi had over 20 payment processing providers in their system. When a provider experienced intermittency or latency, the payments team needed to quickly identify the processing anomaly and respond by distributing traffic to another provider. Rappi’s manual response time averaged between 5-10 minutes, which meant potentially losing thousands of transactions if customers got frustrated and decided to abandon their carts.
With Yuno’s Monitors product, Rappi was able to respond to payment anomalies in milliseconds. Monitors allowed Rappi’s payments team to configure a real-time alert every time a provider’s approval rate dropped below a certain threshold (either by percentage or number of transactions). Additionally, Monitors would automatically direct traffic to another of Rappi’s payment providers, returning traffic once the service disruption was resolved.
“I would definitely recommend Yuno. After testing and analyzing various available options on the market, only Yuno addressed all the challenges we had with a single integration. Yuno’s Monitors feature has simplified our approach to payment processing. The AI-powered smart routing technology has significantly decreased our transaction failures and reduced the time our analysts spend resolving disruptions by nearly 80%.”
Leonardo Benante, Global Head of PayIns at Rappi