inDrive achieves 90% payment approval rate with Yuno
Yuno helped inDrive optimize their payment operations and expand into 10 new countries in under eight months.
About inDrive
inDrive is a global ride-hailing platform founded in 2012 in Yakutsk, Russia. Originally launched to address the challenges of fixed taxi pricing in the country, inDrive has grown to operate in over 50 countries, earning a reputation for its customer-centric approach and adaptability.
At its core, inDrive is all about fairness and connection. By putting trust and transparency first, it creates a transportation experience that benefits both riders and drivers.
The Challenge
In its early days, inDrive managed payments through direct integrations with individual payment providers. While this approach worked initially, it became clear that as the company grew into new and diverse markets, the system couldn’t keep up.
During their expansion into Latin America, inDrive encountered a highly fragmented market. Each country presented unique payment preferences, regulatory requirements, and operational challenges, making it increasingly difficult to maintain efficiency and consistency.
Recognizing these challenges, inDrive’s payments team realized that to scale effectively, they needed a more flexible, efficient, and scalable solution to simplify operations and meet the demands of a global customer base.
Yuno as the Solution
Yuno provided inDrive with the perfect payment orchestration solution to tackle their payment challenges and support their global growth. inDrive benefitted from seamless integration of all of their payment methods into a centralized platform, as well as advanced features like Smart Routing and real-time monitoring.
Seamless global expansion
Expanding to new markets comes with unique challenges, from differing payment preferences to local regulations and operational complexities. With Yuno’s platform, inDrive made this process smoother, integrating payment routes in several Latin American countries in less than 8 months.
Yuno’s Smart Routing capabilities allowed inDrive to easily divide payment volume across partners, compare their costs and approval rates, and optimize performance. By unifying payment processes on a centralized platform, inDrive achieved consistent, reliable, and scalable operations, making global expansion faster and much more manageable.
Integrating alternative payment methods with ease
Meeting the diverse payment preferences of a global customer base was a big challenge for inDrive. Before Yuno, adding new payment methods required a lot of technical effort and time.
With Yuno, inDrive gained access to over 300 payment methods —including digital wallets, bank transfers, and local payment options— through a single, no-code API. Adding new methods is now as simple as a few clicks, giving inDrive the flexibility to adapt quickly to regional needs and ensuring customers always have access to their favorite payment options.
One checkout experience for every country
Using Yuno’s Checkout solution, inDrive was able to create a unified checkout experience for all of the markets they operate in. This not only helped their payments team save time and reduced operating costs, it also led to higher customer satisfaction rates.
Real-time monitoring for seamless transactions
inDrive’s team relied on manual efforts to detect and resolve payment incidents, which could lead to delays and lost transactions. Yuno’s data tracking tools changed the game. This proactive approach not only improved reliability but also enhanced the overall customer experience.
“Yuno’s routing features allows us to divide our payment volume between our payment partners, and we can compare their costs, their approval rate, and help us reach our goals with an approval rate of around 90%.”
Vasiliy Everstov. Head of FinTech at inDrive.