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Processing payments across different countries and currencies is a challenge for every business. For airlines like Viva Aerobus, these issues grow as over a thousand clients per month demand seamless transactions.
To overcome these challenges, the Mexican airline decided to partner with Yuno. The payment orchestrator that increases your approval rates globally while enhancing your customer experience.
About the collaboration, Juan Carlos Zuazua C., CEO of Viva Aerobus, shared their enthusiasm: “We have found in them (Yuno) a partner that provides comprehensive payment solutions for the global needs of Viva Aerobus, and with a short response time to the requirements and developments that the airline demands because of its constant growth."
Benefits of having a payment orchestrator
Yuno delivers results from day one. While developing a payment infrastructure able to correctly work across different countries can take up to months, Yuno's implementation process takes a couple of weeks.
The quick and straightforward setup is possible thanks to Yuno's no-code feature, which has allowed the Mexican airline to stop worrying about the payment development infrastructure. More so since Yuno allows enabling different payment methods in a matter of seconds.
The convenience of a truly personalize Checkout fueled by Smart Routing to reduce unprocessed payments, coupled with the high security features of Yuno, have translated in a decrease of chart abandonment and an increase of approval rates for Viva Aerobus.
Overall, the collaboration has signified one thing: efficiency.
A Baggage Payment Solution
However, Yuno is more than just its technology. Through continuous communication, Yuno's team was able to identify one of the airline's major payment pain points and provide a tailored solution.
Together, Viva Aerobus and Yuno launched a payment solution to optimize travelers experience. Now, passenger can pay baggage charges at boarding lounges by scanning a QR Code from their phones.
This new feature simplifies the customer experience and streamlines a long-standing process. By allowing customers to pay for baggage at the lounges, the airline reduces processing time and improves efficiency.
Initially rolled out in Mexican airports, this solution will soon be available in airports across the United States and Colombia.
Future Projects and Expansion Goals
This partnership is set to drive further innovation, enhancing the travel experience for passengers and supporting the airline's growth in new markets. As Viva Aerobus continues to set industry standards, the integration of Yuno's payment solutions is a key component of its strategy for success.
