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REASON CODE REFERENCE

Cybersource error codes

All 89 codes Cybersource documents, with what each one means and what to do about it.

100Transaction was successful.ApprovedApproved101The request is missing one or more required fields.Missing request dataIntegration issue102One or more fields in the request contain invalid data.Invalid request dataIntegration issue104The merchant reference code matches another authorization request sent within the past 15 minutes.Duplicate transactionIntegration issue105The merchant transaction identifier (MTI) was already used in the past 60 days.Duplicate transactionIntegration issue110Only a partial amount was approved.ApprovedApproved150System error; may be a Cybersource system error or a processor rejection caused by invalid data. Do not retry endlessly.Provider errorSoft decline151The request was received but a server timeout occurred. Check the transaction status before resending.Provider timed outSoft decline152The request was received but a service did not finish in time. Check the transaction status before resending.Provider timed outSoft decline153The account is not enabled for the OCT service.Not supportedIntegration issue154The payout failed due to a MAC validation failure; it was not sent, so it is safe to retry.UnspecifiedSoft decline200Approved by the issuing bank but declined because the address verification system (AVS) could not verify it.Declined by the providerSoft decline201The issuing bank has questions about the request; call the processor to possibly get a verbal authorization.Call for authorizationSoft decline202The card is expired, or the expiration date provided does not match the issuing bank's records.Expired cardHard decline203The card was declined; the issuing bank provided no other information.Declined by the issuerSoft decline204Account does not contain sufficient funds.Insufficient fundsSoft decline205Card is lost or stolen.Card reported lostHard decline207Issuing bank is unavailable.Issuer or acquirer unavailableSoft decline208The card is inactive or not authorized for card-not-present transactions; for card-present, the PIN may be missing or incorrect.Card blocked or closedHard decline209CVN did not match.Wrong security codeSoft decline210The account reached its credit limit, or the transaction amount exceeds the approved limit.Insufficient fundsSoft decline211CVN is invalid.Wrong security codeSoft decline212The EMV transaction was rejected; resubmit with chip and PIN.Declined by the issuerSoft decline213Account is in fraud watch status.Suspected fraudHard decline216Some of the card data was invalid (CVV, expiration date, card number, or name on card).Card details don't matchSoft decline220Generic decline.Declined by the issuerSoft decline221Customer's account is frozen.Card blocked or closedHard decline222The customer's name matched an entry on the processor's negative file.Declined by the providerSoft decline230Approved by the issuing bank but declined because the CVN could not be verified.Wrong security codeSoft decline231Account number is invalid.Invalid card numberHard decline232The payment processor does not accept the card type.Not supportedIntegration issue233The processor declined the card; see the transaction details in the Business Center.Declined by the providerSoft decline234Information in the merchant account is incorrect; contact customer support.Merchant account issueIntegration issue235The capture amount exceeds the authorized amount, or a PIN debit purchase amount exceeds the approved limit.Invalid amountIntegration issue236Processor failed. Wait a few minutes and resend the request.Issuer or acquirer unavailableSoft decline237Transaction was already captured.Invalid transactionIntegration issue238Transaction was already reversed.Invalid transactionIntegration issue239The requested amount does not match the previous transaction amount.Invalid amountIntegration issue240The card type is invalid or does not correlate with the payment card number.Card details don't matchSoft decline241PIN debit: the processor declined the card. Other payment methods: the request ID is invalid.Invalid transactionIntegration issue242No corresponding unused authorization exists for the capture, or no matching unsettled transaction exists for the reversal.Transaction not foundIntegration issue243Transaction is already settled or reversed.Invalid transactionIntegration issue244Account number did not pass a verification check.Invalid card numberHard decline246The capture or credit cannot be voided: it was already submitted to the processor, or the transaction type cannot be voided.Invalid transactionIntegration issue247A credit was requested for a capture that was previously voided.Invalid transactionIntegration issue248The Boleto request was declined by your processor.Declined by the providerSoft decline250The request was received but a timeout occurred at the payment processor. Check the transaction status before resending.Provider timed outSoft decline251The customer exceeded the debit card's limit on frequency of use, PIN entry tries, or maximum amount for the day.Not permitted for this cardholderSoft decline254Stand-alone credits are not allowed; submit a follow-on credit with a request ID instead.Not supportedIntegration issue256The credit amount exceeds the maximum allowed for the merchant account.Invalid amountIntegration issue257The gift card or prepaid card account is already active.UnspecifiedSoft decline259The reload limit for the gift card or prepaid card was exceeded.Not permitted for this cardholderSoft decline260The requested amount conflicts with the minimum or maximum allowed on the gift card or prepaid card.Invalid amountIntegration issue261The merchant account setup is invalid or missing on the acquirer's gateway.Merchant account issueIntegration issue262The request is still in progress; wait for a response from Cybersource.Waiting for confirmationPending263The mass transit transaction (MTT) was declined; capture may still be possible under transit chargeback thresholds.UnspecifiedSoft decline264Processor missing field.Missing request dataIntegration issue268Transaction error: unable to confirm. Do not reprocess; contact the Barclaycard help desk for the payment status.UnspecifiedSoft decline400The fraud score exceeds the threshold.Suspected fraudHard decline403Communication error, possibly caused by HTTP errors or incorrect or outdated API keys.UnspecifiedSoft decline428The strong customer authentication (SCA) exemption request was declined; SCA is required.Authentication requiredSoft decline450Apartment number missing or not found.Invalid request dataIntegration issue451Insufficient address information.Invalid request dataIntegration issue452House/box number not found on street.Invalid request dataIntegration issue453Multiple address matches were found.Invalid request dataIntegration issue454P.O. Box identifier not found or out of range.Invalid request dataIntegration issue455Route service identifier not found or out of range.Invalid request dataIntegration issue456Street name not found in postal code.Invalid request dataIntegration issue457Postal code not found in database.Invalid request dataIntegration issue458Unable to verify or correct address.Invalid request dataIntegration issue459Multiple international address matches were found.Invalid request dataIntegration issue460Address match not found. No reason given.Invalid request dataIntegration issue461Unsupported character set.Invalid request dataIntegration issue465Payer Authentication problem: the payer could not be authenticated.Authentication failedSoft decline474PIN data required; the cardholder must enter their PIN in the terminal.Missing request dataIntegration issue475The cardholder is enrolled in Payer Authentication; authenticate the cardholder before continuing.Authentication requiredSoft decline476Payer Authentication problem: the payer could not be authenticated.Authentication failedSoft decline478Strong customer authentication (SCA) is required for this transaction.Authentication requiredSoft decline480The order is marked for review by Decision Manager.Waiting for confirmationPending481The order has been rejected by Decision Manager.Declined by the providerSoft decline490The aggregator or acquirer is not accepting transactions or the requested service from the merchant (e.g. denied list, missing CVV).Declined by the providerSoft decline491The aggregator or acquirer is not accepting this transaction (e.g. velocity or amount limits, refused card or BIN, cross-border reject).Declined by the providerSoft decline493The acquirer or aggregator is rejecting this transaction: SAFEGUARDS.Declined by the providerSoft decline494Internal safeguards are preventing this transaction from processing.Declined by the providerSoft decline520Approved by the issuing bank but declined based on the merchant's Smart Authorization settings.Declined by the providerSoft decline700The customer matched the Denied Parties List.Declined by the providerSoft decline701Export compliance: bill_country / ship_country match. Reject the order.Declined by the providerSoft decline702Export compliance: email_country match. Reject the order.Declined by the providerSoft decline703Export compliance: hostname_country / ip_country match. Reject the order.Declined by the providerSoft decline

Source: Cybersource docs — Reason Codes for the Simple Order API

Reference only. Codes and descriptions come from each provider's public documentation. The Yuno response code is a reference mapping and does not guarantee how a specific transaction is processed.