# Livelo recovers 50% of failed transactions with Yuno

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Client: Livelo · Industry: Retail · Region: Brazil

Challenge: Livelo was losing revenue due to failed payments, limited payment options, and complex provider integrations.
Results: Livelo increased approval rates, recovered 50% of failed transactions, and unlocked millions in recovered revenue.
Metrics: 50% Recovered transactions · +5% Approval rate uplift

## About Livelo

Livelo is one of Brazil's leading providers of customer loyalty program services. Consumers can sign up for Livelo rewards and exchange the points they earn for over 800,000 different products and services with more than 400 partner companies — from retail goods to dining experiences.

## The challenge

Offering a wide range of payment methods is crucial for Livelo. Their customers sometimes have credit limits, or prefer alternate ways to earn points to use on their rewards platform. However, integrating new payment providers was challenging, and required significant development time and resources.

At the same time, Livelo struggled with resolving payment issues without manual intervention. This would often result in failed transactions and frustrated customers, as well as increased risk of payments fraud.

## Yuno as the solution

With Yuno as their payment orchestration partner, Livelo had instant access to over 1,000 payment methods through a single no-code API. This enabled them to integrate innovative payment solutions like Click to Pay, Google Pay, Apple Pay and various other digital wallets within their platform with no additional technology resources.

Yuno's Smart Routing also helped Livelo recover customer transactions that initially declined by instantly routing them to a secondary acquirer.

## Results

As a result of working with Yuno, Livelo was able to achieve:

- 5% increase in payment approval rates

- 50% recovery of failed transactions

- Millions of R$ in savings

> The partnership between Yuno and Livelo has been truly remarkable. I would absolutely recommend Yuno to any company looking to enhance security, gain autonomy, improve payment flexibility, and strengthen fraud prevention processes. — Camilo Ferreira Jorge, Finance Manager at Livelo